1.1    What software is required to use the templates?

Our templates are written using Microsoft Office suite ie Word, Excel, Visio and PowerPoint; Adobe Pdf.  Each template has been compressed using WinZip to minimize the time it takes you to download it. If you do not have a suitable zip utility on your PC, download a free evaluation version of WinZip at http://www.winzip.com/downwz.htm

To view Adobe Pdf files (eg QMS Flowchart), you will need Adobe Acrobat Reader which is available free. Get Adobe Reader

1.2   Can I make changes to the template?

The document that you have purchased is a “template” and can be edited. Our products are developed to help Users prepare their specific document which is similar to, but not the same as, the Product. You are free to make changes to the Product to suit your application. Refer Terms & Conditions

1.3   Who is allowed to use the template?

All templates sold are for Single Use. The nominated User who purchased the template can only use the downloaded template. Refer Terms & Conditions

1.4   I cannot find a template using the Search?

You can make a request for a template not available at this time – click on Contact Us and complete the form.

1.5   Contact Us


Do send us an email to [email protected]


2.1   What is the purchasing process?

When you decide to buy our product, you will be directed to our secure credit card payment gateway PayPal. PayPal will accept credit cards, debit cards, bank transfers and PayPal payments without needing a merchant account or paying monthly, set-up or cancellation fees. Once the transaction is cleared, we will email to you a link to download your document. You will be given 3 opportunities and 5 days to download. The documents have been compressed using WinZip to minimize your download time.

2.2   How secure is it – when I am making payments?

Your credit card details are processed by PayPal who has the security tools to ensure your protection. For more information about PayPal online security visit PayPal website at www.paypal.com

2.3   What is the Returns Policy?

We will endeavor to keep our Users satisfied with our Products. Sometimes User can be dissatisfied because they misunderstand the nature of the document that they are about to download. We believe that the Product Description has provided adequate description of the product-set and the free download highlights the type and depth of content provided within the other templates available for sale. Generally we do not accept returns or offer refunds.

2.4   I cannot download the document after payment to PayPal?

A download link will be emailed to you after your payment is successful. Please make sure to download only one template at a time if you have purchased multiple. If you have any issues downloading your purchase, please Contact Us.

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